FAQ´S

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FAQ´S

  1. What is Maria / Maleta?

Maria/Maleta is a Portuguese brand of leather goods. The unique design and the quality raw materials are the mottoes for this brand. We also create a new vision about bags, where one bag can be used in two sides. One woman, one bag -two sides to choose.

  1. Why Maria Maleta was created?

Because of a big friendship about two girls. They have a passion about bags and they were raised in a city where the shoes industry is very stronger. So, they make the dream come true and instead shoes, they create bags with two sides representing the booth personalities of them.

  1. Where the products are made?

Our products are 100% handmade and 100% made in Portugal.

  1. In case of doubt, who should I contact?

Any doubt or question you should send an email to: geral@mariamaleta.com

  1. Can I return my order?

Never return an item before getting in touch with us. Please check our Shipping & Return Policy.

  1. Can I exchange my order?

Please send us an email to: geral@mariamaleta.com

  1. In case of refund, how is it processed?

Never return an item before getting in touch with us. Please check our Shipping & Return Policy.

  1. How will my order be shipped?

All Maria Malte orders are shipped through Chronopost Service or CTT Express (post mail office).

  1. How long does it take to be delivered?

Please check our Shipping & Return Policy.

  1. How long do I have to wait for my products?

Please check our Shipping & Return Policy

  1. What can I do if a product arrived damaged?

We want you to be 100% satisfied with your order. If something is wrong, get in touch with us: geral@mariamaleta.com

  1. How can I pay?

We currently accept payments by Credit card on PayPal, Paypal account, Bank Transfer. ATM Reference and MB WAY for Portugal.

  1. Can I speak to someone in person?

Of course! We are available to answer your questions every day via telephone(+351 915152184) or email: geral@mariamaleta.com

  1. How to take care of your Maria/Maleta?

Leather can last a lifetime when properly care. Prolonged exposure to the heat, light and humidity should be avoided. To remove small stains, use a dry cloth. Being a natural material, real leather can crack and undergo color changes. If any serious problems occur in your Maria, please contact us. We will be happy to evaluate the situation and repair your product whenever is possible.

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